1. Introduction

Welcome to Lolocos. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. Company Information

Lolocos operates as an online skincare and cosmetic retailer. We provide cosmetic skincare products intended for external use only.

All products are sold in accordance with applicable cosmetic regulations and standards.

3. Eligibility

To purchase from our website, you must:

  • Be at least 18 years of age, or have permission from a parent or legal guardian
  • Provide accurate and complete information when placing an order
  • Use products in accordance with instructions provided

We reserve the right to refuse service if eligibility requirements are not met.

4. Products & Use

All products sold by Lolocos are cosmetic skincare products only.

They are:

  • Not intended to diagnose, treat, cure, or prevent any disease
  • For external use only unless otherwise stated
  • To be used strictly according to provided guidelines

We are not responsible for misuse of products or use outside of recommended instructions.

5. Orders

When you place an order:

  • You are offering to purchase a product from us
  • All orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion

If your order is cancelled after payment, you will receive a full refund.

6. Pricing & Payment

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors that may occur

Payment must be completed at checkout using approved payment methods.

7. Shipping & Delivery

We aim to process and dispatch orders promptly.

However:

  • Delivery times are estimates only and not guaranteed
  • We are not responsible for delays caused by courier services or customs
  • Risk of loss transfers to the customer once the order is dispatched

Full shipping details are provided in our Shipping Policy.

8. Returns & Refunds

We accept returns only under specific conditions.

Products may be eligible for return if:

  • They are damaged or defective upon arrival
  • The wrong item was sent

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless faulty.

All refund requests must be submitted within the timeframe stated in our Refund Policy.

9. Intellectual Property

All content on this website, including:

  • Brand name “Lolocos”
  • Logos
  • Product descriptions
  • Images
  • Website design

is the intellectual property of Lolocos and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

Lolocos is not liable for:

  • Any allergic reactions or skin sensitivities
  • Misuse of products
  • Indirect or consequential damages
  • Delays in delivery caused by third parties

Users are advised to review ingredient lists before use and perform patch testing when necessary.

11. User Responsibility

By purchasing from Lolocos, you agree that:

  • You have read product descriptions carefully
  • You will use products as directed
  • You are responsible for determining product suitability for your skin type

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or misuse customer data.